臺北市立圖書館

季刊第廿四卷二期 Quarterly Vol. 24, No.2
出刊日期：中華民國九十五年十二月十五日 DEC 15, 2006
主題：公共圖書館內外部顧客經營Internal & External Marketing in Public Libraries

• 封面說明 Explanation of cover
  內部顧客與外部顧客經營在公共圖書館經營都是重要的管理工具。這兩者在服務品質之提升的影響力為何?
  Both internal and external marketing are both important management tools. What affection they cause in service quality evaluation of the public libraries?
  
  
• 專題論述 ARTICLES
  創新‧活力‧大躍進中的高雄市立圖書館之內部顧客經營
  Innovative, Vigorous and Great Leaping Forward, Administration of Inner Customers of Kaohsiung Public Library
  施純福
  Chun-fu Shih
  
  公共圖書館顧客抱怨之處理與顧客滿意之經營
  Customer Complaints and Customer Satisfaction with Public Libraries
  曾淑賢
  Shu-Hsien Tseng
  
  讀者服務與問題讀者
  The Study of Users Services and Problem Users for Libraries
  宋雪芳
  Sheue-Fang Song
  
  
• 特載 FEATURES
  多元文化理念之圖書館服務策略 —以外籍配偶讀者為例
  The Library Service Strategy for a Multi-cultural Concept: A Case Study of Foreign Spouses
  李玉瑾
  Yu-Ching Lee
  
  
• 快樂兒童圖書館員天地 COLUMN OF CHILDREN'S LIBRARIAN
  神岡鄉立圖書館閱讀推廣分享
  Promotional Experience in the Shengang Public Library
  郭信志
  Hsin-Chih Kuo