臺北市立圖書館

季刊第十九卷一期 Quarterly Vol. 19, No.1
出刊日期：中華民國九十年九月十五日 September 15, 2001
主題：公共圖書館之品質管理Quality Management in Public Libraries

封面說明 Explanation of cover
公共圖書館應建立良好的品質管理制度 ，以提高服務品質及讀者滿意度 。
Public libraries should establish a good quality management system to upgrade their service qualities and readers' satisfaction.

專題論述 ARTICLES
臺北市立圖書館品質管理制度
Management Development and Quality Work in Taipei Municipal Library
曾淑賢
Shu-Hsien Tseng

淺談臺北市立圖書館分館推動IS09002之經驗分享
The Experience of Implementing the IS09002 Model in the Branch of the Taipei MunicipalLibrary
吳瑛玲
Ying-Ling Wu

品質管理系統運用於讀者服務品質之提昇一臺北市立圖書館的經驗
Application of Quality Management System In Promoting Library Quality on Public Service-Experience of Taipei Municipal Library
陳麗君
Li-Chun Chen

臺北市立圖書館讀者滿意度調查報告
Report of User Satisfaction Survey in Taipei Municipal Library
陳麗君
Li-Chun Chen

臺北市立圖書館提昇為民服務品質績效報告
The Report on Taipei Municipal Library's Achievements in Improving the Public Service Quality
王美瑞
Mary Wang

書目紀錄品質控制之探討
Quality Control of Bibliographic Records
林淑芬
Shu-Fen Lin

TQM在圖書館行政組織上之應用
Concepts of Total Quality Management and Its Application in Library Administrative Organizations
王冠智
Kuan-Chih Wang

快樂兒童圖書館員天地 COLUMN OF CHILDREN'S LIBRARIAN
兒童書香飄風城
Introduction to Children's Reading Room and Children's Promotion Activities of Hsinchu Municipal Library
郭淑婉
Shu-Wan Kuo